1. How can I place an order?
Browse our categories — Agriculture, Construction, Power, Solar, Tools, Spare Parts, and more — select the item you need, choose your quantity, and click "Add to Cart." When you're ready, proceed to checkout, enter your delivery details, choose a payment method, and confirm your order.
2. What payment methods do you accept?
We accept Lipa na M-Pesa, major credit and debit cards, and other secure online payment options at checkout. You can select your preferred method during checkout.
3. How can I track my order?
You can track your order anytime from our Track Order page using your order number.
4. What is your return policy?
We offer a 30-day return policy for most items, provided they're in their original, unused condition. Certain items — such as electrical parts once installed, custom orders, or consumables like lubricants and filters — may not be eligible for return due to their nature. Contact our support team to confirm eligibility before initiating a return.
5. How long will it take to receive my order?
Standard delivery within Kenya typically takes 2-5 business days depending on your location, with faster delivery available in Nairobi and major towns. Delivery times for upcountry or remote areas may take slightly longer. Expedited shipping options may be available at checkout.
6. Can I change or cancel my order after placing it?
You can request changes or cancellation within a limited window after placing your order. Please contact our customer service team as soon as possible, since orders move to processing and dispatch quickly.
7. Do you deliver countrywide?
Yes, we deliver to locations across Kenya, including Nairobi, Mombasa, Kisumu, Nakuru, and other major towns. Delivery fees and timelines vary by location — please check our Shipping Policy page for details specific to your area.
8. How do I apply a discount code to my order?
Enter your discount code in the "Promo Code" field at checkout. The discount will be applied to your order total before you confirm payment.
9. Is my payment information secure?
Yes. All payments, including Lipa na M-Pesa transactions, are processed through secure, encrypted channels. We do not store your card or M-Pesa details on our servers.
10. What should I do if I receive a damaged or incorrect item?
Contact our customer service team within 48 hours of receiving your order, along with photos of the item if possible. We'll arrange a replacement or refund promptly — this is especially important for machinery and equipment, so please inspect your order on delivery where possible.
11. Can I create a wishlist?
Yes — click the heart icon on any product page to save it to your wishlist for later.
12. What should I do if I forget my password?
Click "Forgot Password" on the login page, and you'll receive an email with instructions to reset it.
13. How can I contact customer support?
You can reach our support team through the contact form on our website, or via the support menu if you're a registered customer. Our team is available to assist with product questions, orders, and technical guidance on equipment.
